Frequently Asked Questions

Everything you need to know about shopping with Kashgar.

What is the typical shipping timeframe for my order?

Standard shipping usually takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I ensure I am choosing the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.

What payment methods does Kashgar accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.

Where are your garments manufactured and what is the quality standard?

Kashgar is committed to ethical manufacturing. Our garments are produced in certified facilities using premium fabrics, ensuring durability and high-end finishes that stand the test of time.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.